Multinational translation agency UK

SMG UK – A Multinational Committed to Quality

Studio Moretto Group is an international agency specialising in professional translation services. SMG UK Translations Ltd. serves as the group’s British branch, headquartered in London.

Situated in the heart of London, SMG UK is conveniently available for all our city-based clients. We offer the same high-quality translation services to customers outside the city. This includes every major city in the UK, like Edinburgh, Manchester, Birmingham, Bristol and Nottingham. Thanks to our team’s extensive industry knowledge, we consistently deliver timely and accurate translations across various sectors.

Certified to ISO 9001 and ISO 17100 standards, SMG works with native-speaking translators who are experts in their fields. The company also operates its own Language Research Institute (CRL), dedicated to studying language and terminology development.

Clients choosing SMG benefit from 24/7 support, with dedicated project managers ensuring a consistently high-quality, personalised service.

Our management departments

General Management

The SMG General Management team includes the General Manager (GM), the Vice General Manager and authorised power-of-attorney holders who are empowered to act on their behalf.

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The General Manager is responsible for the following tasks:

• Overseeing all company departments.
• Managing development-focused investments.
• Supervising legal, financial and corporate matters.
• Signing contracts with clients, employees and suppliers.
• Overseeing the implementation of Service Improvement Plans.

Human Resources Department (HR)

The HR department consists of an HR Director, assistants and internal trainers. Our multilingual team operates across SMG offices, providing 24/7 availability to identify talent in any language and country.

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The HR department is responsible for the following tasks:

• Identifying staffing needs and managing the selection process.
• Updating employee evaluations based on entrance test results and ongoing performance.
• Addressing human resource issues and coordinating corrective actions and improvement plans.
• Organising training programmes in collaboration with the trainer.

  • Project Management Department

The Project Management Department is made up of the Project Management Director, the Project Managers (PM) and their assistants.

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The Project Management Director supervises the PM and corresponds with the client in order to measure their satisfaction and improve services; to this end, they are available to the client every day and they propose meetings with the aim of improving the quality of services.

The PM assists the client and carries out the following tasks:

• manages requests for services and provides the client with all the information, advice and support needed by telephone, e-mail and periodic meetings at the client’s offices;
• coordinates Personnel and resources to carry out the services;
• ensures the quality of services, detects non-conformities, implements remedial actions and improvement plans.

  • Language Control Center (LCC)

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This unit is composed of senior linguists who conduct audits on the quality of services to assure SMG UK that the Linguistic Personnel operate according to the Company’s quality standards.

  • Information Technology (IT) Department

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The IT department is made up of an IT Director, their assistants and by multiple external developers and technicians and carries out the following tasks:

• Supervises digital security.
• Renews and maintains the technological equipment.
• Develops proprietary business software, such as the SMGDesk platform for terminology and process management.
• Creates interfaces with the client’s systems and assists them in the use of SMG systems.
• Assists the Project Management Department and the Linguists in the event of difficulties in formatting and management of CAT tools.

  • Administrative and Accounting Department

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The Administration Department is made up of the Administration Director and their multilingual assistants who carry out invoicing and payments, accounting, budgets and corporate compliance for all companies in the group.

  • Marketing and Sales Management Departments

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The GM oversees the MKTG and Sales Management Departments, assisted by professionals specialising in market analysis, service design and management of communication material. The promotion of services is entrusted to direct marketing operators (Promoters). Participation in tenders is entrusted to dedicated Project Managers.

  • Linguistic staff

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Translators, revisers, reviewers, proofreaders and interpreters in our offices and external freelancers.